Spectral Support is the platform, enabling the two-way exchange of real-time augmented reality (AR) annotations between experts and technicians during off-site assembly and service operations. Workers can stream live video and audio from their AR devices to colleagues who receive a first-person perspective of the work at hand. The expert returns precise visual instructions that are superimposed on the technician's field of view using AR.
Virtual expert advice
Any serviceman currently involved in problematic repair work is in constant visual and voice contact with an expert in a given field. Thanks to augmented reality goggles, the expert sees exactly what the serviceman sees at the repair site and can deliver live support.
It is not uncommon for field technicians to service many variations of a single component during their offsite callouts. Usually is almost impossible to train technicians on every scenario before sending them out in the field. Spectral Support enables technicians to assess the situation upon arrival and provides a safety net should something need to be checked on the spot with an expert. Despite this, not every repair centre, workshop or service facility has the technical knowledge to diagnose and repair every item that comes in to be fixed. Using Spectral Support experts can easily and effectively guide the local technicians through setup procedures and perform inspections without having to leave the company headquarter. This not only reduces the travel costs but allows technical experts to spend time in a more efficient way.
The first-call support
- Document sharing
- HD audio & video
- Remote zoom
- Remote snapshots
- Work with connected objects and tools
- View and capture photos and videos